Refund Policy

Introduction

Welcome to LUMINOUSLANE's Refund Policy. We strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your purchase, we are here to assist you.

Eligibility for Refunds

• Items must be returned within 30 days of receipt.
• The product must be unused and in the same condition that you received it.
• The item must be in its original packaging and accompanied by a receipt or proof of purchase.

Non-refundable Items

Certain types of goods are exempt from being returned. These include perishable goods such as food, flowers, newspapers, or magazines.

Process for Refunds

1. Contact our customer service team at [email protected] to initiate a refund request.
2. Ship the item to our returns address provided by our support team.
3. Once we receive the returned item, we will inspect it and notify you of the status of your refund.

Refunds

If your refund is approved, we will initiate a refund to your original method of payment. This process may take several business days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions regarding our refund policy, please do not hesitate to contact us at [email protected].